Shipping policy

Shipping Policy

At SparksCraft, each piece is carefully inspected and securely packaged before shipment to help ensure your handcrafted teaware arrives safely.

Order Processing

Orders are typically processed within 2–5 business days after payment is confirmed. Orders are not processed or shipped on weekends or public holidays.

During holidays or periods of high order volume, processing may take slightly longer.

Estimated Delivery Times

Most orders are shipped using tracked international shipping services.

Estimated delivery times are:

United States: 7–15 business days
Canada: 8–18 business days
Other international destinations: 10–20 business days

These are estimated delivery times and are not guaranteed. Delivery may occasionally be delayed due to customs processing, carrier operations, weather, holidays, or other circumstances outside our control.

Shipping Costs

Shipping costs, if applicable, are calculated and displayed at checkout before you complete your purchase.

Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Please allow 1–3 business days for tracking information to update after your package has been handed over to the carrier.

Customs, Duties & Taxes

International shipments may be subject to customs duties, import taxes, or other fees depending on the destination country and shipping method.

Unless otherwise stated at checkout, any applicable import duties or taxes are the responsibility of the recipient.

Shipping Address

Please make sure your shipping address is complete and accurate before placing your order.

If you notice an error after placing your order, please contact us as soon as possible. We will do our best to update the address before shipment, but changes cannot be guaranteed once an order has been processed or shipped.

SparksCraft is not responsible for delivery issues resulting from incorrect or incomplete shipping information provided by the customer.

Damaged or Lost Packages

Because our products are handcrafted ceramics, every order is carefully packaged for transit.

If your order arrives damaged, please contact us within 7 days of delivery and provide your order number, photos of the damaged item, and photos of the shipping packaging.

If your package appears to be lost in transit, please contact us and we will work with the shipping carrier to investigate.

Eligible damaged or lost shipments will be handled in accordance with our Refund Policy.

Multiple Packages

For safer transportation, some orders containing multiple ceramic items may be shipped in separate packages. If so, you may receive more than one tracking number.

If you have any questions about shipping or delivery, please contact us at:cupluck6688@gmail.com